Customer Service and Shipping Info
We strive for expedient delivery, and aim to have most packages shipped within 5-7 business days. Many of our products are personalized and made to order, which can add 5-7 days to the delivery time of these items.
How long does it take to get an order?
The current turn around times are posted on each page. They vary from 5-7 for stock products and 7-10 days for personalized orders.
What is processing time?
Processing time refers to the amount of time it takes for our staff to make the items to be personalized and does not include the amount of time it takes to reach you once the completed order has left our facility. Please consider the shipping method you chose at checkout to better calculate the entire turn-around time. During busy seasons or holidays, these items can take up to an extra week due to the volume of orders.
Do you offer free shipping?
We do! We offer free standard domestic shipping on all orders over $50. No coupon code is required!
Do you offer international shipping?
We do! All available locations will be shown at checkout.
Will I receive a tracking number for my shipment?
Yes! Please allow 12-24 business hours for the postal service to process the package as it must be scanned at the location of departure before you are able to follow the shipment.
I paid for 2nd Day Air, why did it take 6 days to arrive?
Please remember that the shipping method you choose is the time is only for the time it takes for your completed order to be mailed from our warehouse in Connecticut to your address. It does not affect the processing time. If you pay for overnight shipping, it only means that once the order has processed, it will THEN be sent overnight.
What happens if my package is returned?
We will contact you via email as soon if your package is returned to our warehouse. If the package was returned due to an inaccurate or incomplete address, we will ask that you pay an additional standard shipping charge for the second shipment.
We aim to please at shop the shorelines; but if for any reason you are unhappy with your purchase we will gladly issue a refund or exchange in accordance with the policies below:
- Standard merchandise can be returned for a full refund or exchange within 30 days of the delivery date.
shop the shorelines reserves the right to reject returns or exchanges in situations that are reasonably determined to be fraudulent.
- All returned products must be unworn, unwashed, or otherwise unaltered with original tags.
shop the shorelines reserves the right to deny returns that do not meet our return policy requirements.
- We cannot accept returns for any custom orders i.e personalized monogram orders.
shop the shorelines will cover the shipping charges for any merchandise eligible for returns in the United States. Please contact our customer service to request a pre-paid return label.
- Customers outside of the US are responsible for shipping any items back to shop the shorelines.
- We cannot accept any returns for purchases made at stores selling shop the shorelines merchandise. The product must be returned to the store it was purchased from.
- Refunds will be issued based on original method of payment.
- In the event that you have received a defective or otherwise damaged product please notify our customer service team who will gladly assist you.
- Refunds and replacements will not be processed until we have received the damaged product.
- shop the shorelineswill provide a pre-paid shipping label to expedite the return for orders shipped in the US.
If you have additional questions, please feel free to:
Email us at email@example.com or contact us here:
Call us at (203) 940-2601